Help & Support
1
Do you ship candles or spiritual products?
No. My candle work and spell services are performed personally by me on your behalf. You are purchasing a spiritual service, not a physical product that will be shipped to your home.
2
How do I book a candle or spell service?
Please message Jenna directly before booking to confirm availability for the candle service or reading you are interested in. Do not send payment until availability has been confirmed. Once payment has been submitted, please notify Jenna directly so your service can be added to the booking list.
3
What information do you need from me?
You may be asked to provide your name, date of birth, the name of the person involved, your intentions, and a brief explanation of your situation. Please only provide information that is relevant to your service.
4
Do you send proof that my candle was completed?
Yes. Photos, videos, or updates may be provided depending on the service purchased. Some candle work may also be performed during a TikTok Live.
5
How do client updates work?
Client updates are offered every Friday during my TikTok Live. To receive an update, you must join the update list while I am live. Updates are completely free as long as you currently have an active candle burn or spell service with me. During your update, I will perform an energy check to see how the situation is progressing and whether there have been any noticeable shifts or changes.I also offer complimentary boosters every Friday. A booster is a dressed tealight candle prepared specifically for your situation. It is used to add extra strength, energy, and support to your active spellwork.
6
How long does it take to see results?
Every situation and person is different. Spiritual work does not have a guaranteed timeline, and the timing of results cannot be promised. Remaining positive, consistent, and open to the process is encouraged.